ABSTRACT
The aim of this conceptual paper is to understand if augmented intelligence may be considered a driver of antifragility that can be allegorically represented by the Japanese art of Kintsugi, which consists of the use of gold or silver to repair broken objects in ceramic to get a better aesthetic form. Covid-19, like a black swan, represented, for many companies, understood as systems, a complex situation capable of upsetting their equilibrium. It had thus forced them to accelerate the digitization process. Digitalization, based on artificial intelligence (AI) tools, brings in many fields new perspectives, such as new business scenarios and models. By using the Viable System Approach (vSa) lens, we investigated the impact of smart working, widely spread to manage a complex situation (Covid-19), in allowing companies to cope with changes and to be antifragile. A remote smart working model is proposed, as an evolution of smart working, based on a new culture of "doing business” to search for new viable conditions. It can allow companies a more efficient resources management, an endless orientation towards results, but also new synergies in new contexts thanks to new and increased networks, for new collaborations and new forms of interactions, as well as more profitable relationships with employees, based on a strong relationship of trust and on better opportunities for work-life balance. © 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.
ABSTRACT
The Covid-19 pandemic highlighted the need of managing complex relations within the healthcare ecosystem. The role of new technologies in achieving this goal is a topic of current interest. Among them, blockchain technology and Artificial Intelligence are gaining wide application in the healthcare context. The aim of this work is to investigate how these technologies foster value co-creation paths in healthcare ecosystems. The results show the direct and indirect impacts of blockchain adoption on value co-creation in terms of data and resource sharing, patient participation, and collaboration between professionals. Theoretical and practical implications are provided. © 2022 IEEE.